Should SugarPlay players encounter difficulties while accessing certain features of the platform or should they wish to redeem some of our bonuses, they’ll need to contact our customer support team. We have a few channels available for communications.
How to Contact SugarPlay
SugarPlay offers three different live chat channels to connect with our 24/7 customer support teams.
Contact Us: SugarPlay Live Chat Widget
Right off the bat, both players and agents can connect with SugarPlay customer support using the live chat widget available. Users will first be prompted to pick from five initial prompts to connect with customer support. These prompts are the following:
- Game issues
- Deposit/Withdrawal
- Verification
- Promotions
- Other
Left clicking or tapping one of these prompts will show a form where users will need to fill out whether they’re a player or an agent to receive a prompter reply.
Contact Us: Telegram Live Chat Channel
Similar to our live chat widget, SugarPlay users can connect through us using our Telegram live chat channel. Two separate channels are available, which are for players and agents. Both the standard live chat and the Telegram live chat are accessible 24/7.
Contact Us: Facebook/Messenger
The SugarPlay Facebook page and the accompanying Messenger account are also available as customer support channels for users to connect with us.
SugarPlay FAQs
Besides our live chat channels, we also have FAQs sections for most of our game and betting guides. Some of the most notable questions frequently asked by our users are the following:
What are the available transaction methods in SugarPlay?
The following are the available transaction methods in the platform:
- GCash
- PayMaya
- GrabPay
- Banks
Only GrabPay is unavailable as a withdrawal method.
How much is the minimum deposit amount in SugarPlay?
The minimum deposit amount is PHP 100 for GCash and PayMaya. The minimum deposit amount for GrabPay is PHP 600. The minimum deposit amount for banks is PHP 1,000.
Where can I find the rules of the casino games?
In the game window, you can see the option of the game rules, which clearly informs you of the game play, rules and payout method, so that you can enjoy the game while the pop-up window reminds you of the game rules at any time.
Players can check the games’ rules already once they’ve accessed the game and go to either the question mark or letter “I” icon to access additional information for the specific game.
SugarPlay Contact info
Get live chat support at our official website: https://sugar-play.ph/
Email:sugarplay.ph@gmail.com
Hotline: +639673446046
Address: 993 Josefina III, Sampaloc, Manila, Metro Manila, Philippines
SugarPlay.ph working time:
Monday is open 24 hours
Tuesday is open 24 hours
Wednesday is open 24 hours
Thursday is open 24 hours
Friday is open 24 hours
Saturday is open 24 hours
Sunday is open 24 hours
